Maintained and optimized the checkout process of Tmall B2C e-commerce platform
Tmall.com
Formerly Taobao Mall, is Alibaba Group's largest B2C e-commerce platform. It facilitates the sale of brand-name products to consumers in China, Hong Kong, Macau, and Taiwan. Dominating the B2C retail market in 2010 with RMB 30 billion in transactions. By July 2014, it ranked 18th globally and 7th in China for website visits, with over 100M MAU.
Role and Collaborations
During my time at Tmall UED Team, as a Visual Designer, I collaborated with an Interaction Designer to optimize the purchase and checkout flow, including the shopping cart, checkout page, order details, scheduled delivery, logistics status, refunds, returns, and after-sales service
Collaborated with a 60-member design team, including marketing designers and others focused on the Design System and various projects. Also contributed to the Design System project.
Collaborated with a 60-member design team, including marketing designers and others focused on the Design System and various projects. Also contributed to the Design System project.
Company / Product
Alibaba Group - Tmall Business (阿里巴巴集團 - 天貓事業部)
Tmall.com
Tmall.com
Timelime
Nov 2014 - Jun 2015
Team
UI / Visual Designer: ShaoPing Chen
Interaction Designer: Luki Wu
Web and Mobile Engineering team
Interaction Designer: Luki Wu
Web and Mobile Engineering team
Tools
Photoshop, Sketch
Checkout Experience
Maintained and aligned cross-platform purchase and checkout flow for Tmall, covering Mobile app, Tablet App, and Web app.
Customized checkout flows with vendors and brands, offering diverse experiences like scheduled delivery, in-store pickup, supermarket shopping, car installment payment, and more.
Shopping cart: Including supermarket cart and general cart, with personalized recommendations.
Checkout: View Item details with store promotions, coupons, and points redemption options, and recipient settings.
Order list: Access all orders with logistics details, send shipping reminders, and switch between tabs for different categories (e.g., pending payment, pending review, etc).
Order details: View shipping status, delivery address, installment payment info, and message the seller.
Payment success: Delightful confirmation screen with personalized recommendations.
Refund details: Refund requests info, negotiation history, messages, and refund status.
Takeaway
Empowered by Data, Making Decisions with Ambition and Accountability
Leveraging a strong research team and operations support, our design decisions are data-driven, ensuring a solid foundation for each choice we make, as they impact hundreds of millions of users.
Embracing Design Consistency in Complexity
Each new feature undergoes a meticulous process of information architecture design, considering customization for different industries, stores, and events. The interconnected elements demand a system thinking approach to maintain a seamless user experience.
Unleashing the Power of Collaboration in a Large-Scale Team
Being part of the 60-member design team has been incredible, delivering remarkable efficiency and scale. With clear roles and effective teamwork, we develop an extensive design system, brand guidelines, and interaction principles, creating countless feature-rich shopping experiences.
© 2021-2024, ShaoPingChen.